Terms and Conditions

                                 Company Name: Dinev`s Quick and Easy Removals LTD
                                 Company Registration Number: 12185369
                                 Registered Address: Laing Close, Ilford, England, IG6 2UQ, United Kingdom

                Introduction

These Terms and Conditions explain the rights, obligations, and responsibilities of both parties to this Agreement.
Where we use the words ‘you’ or ‘your’, they refer to the Customer.
Where we use the words ‘we’, ‘us’, or ‘our’, they refer to Dinev`s Quick and Easy Removals LTD.

These Terms and Conditions may be varied or amended by prior written agreement only.

Your attention is drawn in particular to Clauses 4, 9, 10, 11 and 12, which outline our liability to you for loss of or damage to goods and property.

1. Our Quotation

1.1 Unless otherwise stated, our quotation does not include customs duties, inspections, or other government fees or taxes.
It includes us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.

1.2 We may change the price or apply additional charges if circumstances not accounted for at the time of quotation arise. These include (but are not limited to):

• Quotation not accepted within 28 days or work delayed beyond 3 months.

• Cost changes due to currency fluctuations, taxation or freight charges.

• Work carried out outside normal hours (08:00–18:00) or on weekends/public holidays.

• Collection or delivery above first floor level.

• Collection from warehouse requiring handling charges.

• Additional services or extra goods moved or stored.

• Inadequate access or need for special equipment.

• Parking or permit fees incurred.

• Delays or events beyond our control.

• Agreed increase of our liability limit (Clause 9.1.1).

1.3 In any such circumstances, adjusted charges will apply and become payable.

2. Work Not Included in the Quotation

2.1 Unless agreed in writing, we will not:

• Dismantle or assemble flat-pack or fitted furniture.

• Disconnect or reconnect appliances.

• Take up or lay flooring.

• Move items from lofts without safe flooring and access.

• Move or store prohibited goods listed in Clause 5.

2.2 Our staff are not authorised or qualified to carry out such work. We recommend you employ qualified professionals for these services.

3. Your Responsibility

You are solely responsible for:

• Declaring the full value of your goods in writing.

• Obtaining any required permits, permissions or customs documents.

• Being present or represented at collection and delivery.

• Signing inventories, receipts or job sheets to confirm collection/delivery.

• Ensuring nothing is left behind or taken in error.

• Protecting goods left in unattended premises.

• Preparing and stabilising all appliances/electronics.

• Emptying and defrosting fridges/freezers (we accept no liability for contents).

• Providing a correspondence address during the move or storage period.

Failure to fulfil these responsibilities releases us from liability except in cases of negligence or breach of contract.

4. Our Responsibility

We are responsible for delivering your goods undamaged — meaning in the same condition as when packed or prepared for transport/storage.

If we have packed your goods, we are responsible for delivering them in the same condition as when packed.

We are not liable where Clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occurred through our negligence or breach of contract.
Our liability is determined according to Clauses 9 and 11.

5. Goods Not to Be Moved or Stored

Unless agreed in writing by a director or authorised representative, the following items must not be moved or stored:

• Prohibited/stolen goods, drugs, dangerous or explosive items (e.g. gas bottles, aerosols, firearms).

• Jewellery, watches, precious metals, money, deeds, stamps, or similar valuables.

• Plants or goods likely to attract pests or cause infestation.

• Perishable items or those needing controlled environments.

• Animals, birds, or fish.

• Goods requiring special licences for import/export.

If such items are moved without our knowledge, we may return them for collection, seek a court order to dispose of them, and recover related costs from you.

6. Ownership of Goods

You guarantee that:

• The goods are your property, or

• You have full authority from the owner(s) to enter this agreement.

You will indemnify us against any claims resulting from a breach of this guarantee.

7. Charges if You Postpone or Cancel

If you cancel or postpone your booking, the following apply:

• More than 10 working days before removal: No charge.

• 5–10 working days before: Up to 30% of the total charge.

• Less than 5 working days before: Up to 60% of the total charge.

(Working days = Monday–Friday, excluding weekends and public holidays.)

8. Payment

• Payment is due in full by cleared funds before the removal or storage period begins.

• You may not withhold payment.

• Overdue amounts will incur daily interest at 4% per annum above the Bank of England base rate.

9. Determination of Liability

9.1 Standard Liability

If you declare the value of your goods before the move:

• Our total liability is capped at £25,000, unless a higher limit is agreed in writing.

• Compensation = repair or replacement value (whichever is lower), considering age and condition.

• For sets or pairs, liability applies to the single affected item only.

9.2 Limited Liability

If you do not declare the value:

• Our liability is limited to £40 per item.

• “Item” = the entire contents of one box or a single object handled by us.

9.3 Overseas Moves

• Liability only applies where a valuation form is completed.

• We are not liable for goods seized or confiscated by customs, or for losses in certain excluded countries.

10. Damage to Premises or Property

If we cause damage to property other than the goods moved:

• Our liability is limited to making good the damaged area only.

• We are not liable for damage caused by following your specific instructions against our advice.

• Damage must be reported immediately or within a reasonable time.

11. Exclusions of Liability

We are not liable for loss or damage caused by:

• Fire or explosion (unless negligent).

• Acts of war, terrorism, natural disasters, or other events beyond our control.

• Normal wear, damp, mould, vermin, or climatic changes.

• Electrical/mechanical failure unless caused by physical damage.

• Fragile or owner-packed items unless professionally packed by us.

• Perishables, valuables, furs, jewellery, money, or animals.

No employee of ours shall be individually liable for loss or damage.

12. Claims

• Visible damage must be reported at delivery or when goods are collected.

• All claims must be submitted in writing within 7 days of delivery.

• Time limits may be extended upon written request received within that 7-day period.

13. Delays in Transit

We are not liable for delays beyond our control.
If delivery cannot be completed, goods will be taken into storage at your expense, and the contract deemed fulfilled.

14. Right to Hold Goods (Lien)

We reserve the right to withhold goods until all outstanding payments are made.
Storage fees and related costs will continue to accrue during this time.

15. Disputes

Unresolved disputes may, with agreement from both parties, be referred to arbitration by the Chartered Institute of Arbitrators.
This does not affect your right to take the matter to court.

16. Sub-Contracting

We reserve the right to sub-contract some or all of the work.
These Terms and Conditions will still apply in full.

17. Route and Method

We may choose the route and method by which work is carried out unless otherwise agreed in writing.
Vehicle space may be shared with other consignments.

18. International Removals

We will provide up-to-date information on import/export matters in good faith.
It remains your responsibility to verify all regulatory and legal requirements.

19. Applicable Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

20. Correspondence Address

You must provide a valid contact address for correspondence and notify us of any changes.
If no address is provided, notices will be deemed received 7 days after publication in a local newspaper.

21. Inventory or Receipt

Any list or inventory we provide will be considered accurate unless you notify us of any errors within 10 days of issue.

22. Revision of Storage Charges

We may review and amend storage charges with a minimum of 3 months’ written notice.

23. Right to Sell or Dispose of Goods

If payment is overdue and remains unpaid after 3 months’ notice, we may sell or dispose of the goods.
Proceeds will be credited to your account after deducting costs.

24. Termination

We may terminate this contract by giving you 3 months’ written notice.
You may terminate by giving 10 working days’ notice, provided all payments are up to date.
Storage charges apply until the effective termination date.

Dinev`s Quick and Easy Removals LTD
Company Registration Number: 12185369
Registered Address: Laing Close, Ilford, England, IG6 2UQ, United Kingdom